Presentations & WORKSHOPS Include
"The Power of Little Wows" You often hear of the need to create an exceptional "experience" for your customers. But how do you actually go about building a culture that delivers on that mission statement? This interactive presentation/workshop takes a detailed look at your every touch with your customers while asking the question - How does that make them feel?
"Hard Conversations for Avoiders" Why do we avoid difficult conversations? What are the costs professionally and personally? How can you overcome this avoidance and have effective hard conversations? This interactive presentation answers all three questions and provides practical skills that you will immediately be able to use and teach.
"Hire to Thrive, Engage to Retain" Hiring is a two way street. In order for an applicant to thrive they must posses the same unchangeable core qualities shared by existing high performers in the position. This very practical presentation covers how to develop the core qualities profile you are looking for, what interview questions to ask to gather information on those qualities, and finally how to process the information gathered to answer the ultimate questions you start with - will they thrive in the the position and in the culture? Will they stay with you?
All presentations provide a different voice and perspective on the common challenges that come with leading people and building culture. And each can be tailored to your organization.
Tim has woven his unique career experiences as a prosecutor, retailer and teacher into an actionable leadership philosophy focused on helping people and organizations thrive and grow.
As the Chief Human Resources & People Officer for Family Video, Tim led the hiring and leadership development training system programs that supported over 750 retail locations and 10,000 employees. Currently, he is a Principal with Clover Lane Partners, a Management Consulting Firm and also teaches "Introduction to Law" at Loyola University Chicago.
Tim received his undergraduate degree from Georgetown University and his law degree from Notre Dame and lives near Chicago.
The Golden Choice Method
The Golden Choice Method is the cornerstone of Tim's philosophy of empathetic leadership.
The people you lead will follow you when you care enough direct and honest with them and you are skilled enough to deliver even hard messages in way that helps them grow. In addition, the people you lead will be even more committed to your leadership when you teach them how to do the same thing for others.
Empathetic, hard conversations are one way to open others to growth and positive change. Avoidance cripples leadership and destroys teams and cultures. The costs of avoidance are real and severe.
Tim will provide new perspectives on leadership philosophy and human nature and behavior and he will give you practical tools that you can use every day to continue to grow as a leader.