"The Power of Little Wows" You often hear of the need to create an exceptional "experience" for your customers. But how do you actually go about building a culture that delivers on that mission statement? This interactive presentation/workshop takes a detailed look at your every touch with your customers while asking the question - How does that make them feel?

 

"Hard Conversations for Avoiders"  Why do we avoid difficult conversations? What are the costs professionally and personally? How can you overcome this avoidance and have effective hard conversations? This interactive presentation answers all three questions and provides practical skills that you will immediately be able to use and teach.

 

"Hire to Thrive, Engage to Retain" Hiring is a two way street. In order for an applicant to thrive they must posses the same unchangeable core qualities shared by existing high performers in the position. This very practical presentation covers how to develop the core qualities profile you are looking for, what interview questions to ask to gather information on those qualities, and finally how to process the information gathered to answer the ultimate questions you start with - will they thrive in the the position and in the culture? Will they stay with you?
 

All presentations provide a different voice and perspective on the common challenges that come with leading people and building culture. And each can be tailored to your organization.