Follow the Leader
Drucker defined a leader as someone who has followers leaving the true question to be - Why follow? I believe others want to follow those who will make them better. And the best way to do that is by helping them with the hard things. Things they tend to avoid. Things they don't like to do, but are things that separate. They are real skills such as how to hire, develop, retain talented people. How to build and maintain thriving cultures, speak with confidence or satisfy upset customers. Skills that help leaders be fair, firm and consistent and result in others wanting to follow.
Hard Conversations for Avoiders
Why do we avoid difficult conversations? What are the costs professionally and personally? How can you overcome this avoidance and have effective hard conversations? This interactive presentation answers all three questions and provides practical skills that you will immediately be able to use and teach.
Hiring to Thrive, Firing Fairly and Fast
Hiring is a two way street. In order for it to be successful it has to be right for both parties. Employers need to know what unchangeable qualities they are looking for and how to gather and process thrive information. But when you are wrong you need to be able to make hard decisions fast and fairly. I have a system for both.
Persuasive Public Speaking
Yikes! For many of us the idea of public speaking is our greatest fear. This common form of anxiety is understandable but it can really hold us back. I offer concrete, practical ways for you to get more comfortable by breaking down how to prepare your content and how to effectively deliver your presentations from keynotes to toasts.
The Power of Little Wows
What separates you from your competition? Is it your product, prices, location? What separates you is your people and how you make your customers feel, how they enjoy the experience of doing business with you. And it is the cumulative effect of trainable little wows that creates a culture of exceptional customer service that leads to the holy grail for any business or organization - customer loyalty.
Culture, Culture, Culture
A positive, energetic, collaborative culture is why talented people stay and companies thrive. And the opposite is true for organizations with negative cultures. We humans are wired to connect, to seek feedback, to feel like we belong. How are you making your people feel in this time of remote work? How are you keeping them connected from day 1? Make no mistake, this is a leadership issue and even more critical during this isolating time.
